Content of the page:
Frequently Asked Questions(FAQ)
regarding the tasks of a mystery checker
What task does a mystery
checker have in general?
What exactly does a mystery
How is a mystery check performed?
How much time does a mystery
How much can I earn as a
How do I become a mystery
Question: What task does a mystery checker have in general?
A mystery checker is a person who, by order of a company, anonymously
(i.e. without knowledge of the affected staff) assesses previously
defined service standards of a company in order to reveal potential
shortcomings (e.g. mystery shopping or store checks).
Question: What exactly does a mystery checker do?
Our mystery checkers seek consultation or advice; they shop or eat
in restaurants. Everything is done anonymously and by order of the
client. The mystery checkers act just like regular customers and can
thus objectively find out how customers assess the service and performance
of the visited company.
Question: How is a mystery check performed?
For each mystery check we develop a specific questionnaire with our
The mystery checkers are familiarized with their tasks before the
tests, on the basis of written materials such as manuals. Should a
personal introduction into the material be necessary, the test persons
are also contacted via phone or trained in person. Alternatively,
there is an online training course with final performance review.
Question: How much time does a mystery check take?
The assignments of mystery checkers are irregular and the frequency
depends on the situation. The duration of an assignment can range
between 15 minutes up to an hour, or more. Special assignments, such
as the analysis of a restaurant / hotel require more time.
The duration of the assignments includes, next to the actual test,
the commute, as well as filling out the questionnaire.
Die jeweilige Dauer beinhaltet neben dem eigentlichen Test auch die
An- und Abfahrt sowie Ausfüllen des Fragebogens.
is interested in a long term cooperation with its mystery checkers,
depending on their performance.
Question: How much can I earn as a mystery checker?
The mystery checkers are paid for each conducted mystery check. The
amount of payment depends on the kind or scope of mystery check.
If we ask you to buy certain products in light of your mystery check,
we reimburse you given that you provide the receipt. In the case of
special assignments, such as hotel or restaurant tests for instance,
we also reimburse your expenses - travel costs, hotel costs, etc.
Question: How do I become a mystery checker?
Would you like to become a mystery checker?
If you would like to be a mystery checker for gorath servicetest,
please fill out a personnel questionnaire under Application
as mystery checker