Customer Satisfaction and Confidence

We attach great importance to providing you with comprehensive consulting and support expertise as well as a designated contact person. You should be absolutely convinced that you are cooperating with the right partner.


Competence and Experience

gorath servicetest: Comprehensive competence and experience

We possess long lasting professional experience doing mystery checks, service marketing, personnel management, market research, logistics, quality management and sales.

Due to our competence and long lasting experience from many ambitious mystery check projects for gas stations, banks, insurance companies, telecom companies, gastronomy enterprises, and many others, we can support you in the analysis of your service quality and in the optimization of your service processes.

With us you will receive custom-made all-inclusive solutions for individual customer needs, as well as practical recommendations.

We guarantee a professional implementation and execution of our projects and consultations. We work with you in a cooperative manner, focusing on implementing your projects successfully.

We are known for our comprehensive consultation and support competence, and for our delight in working together.

This is our base for trusting and quality oriented business relations.

As a member of the "BVM" (Federal Association of German Social- and Market Researchers e.V. / Berufsverband Deutscher Sozial- und Marktforscher e.V.), we regularly profit from the current findings and publications of scientific market and social research.

With the graduated sociologist (Diplom-Soziologin) Kristin Kabelitz, as project team leader, and Petra Brand as managing director of gorath servicetest, the clients always have committed and competent contact partners at their disposal.