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Customer satisfaction and confidence
Our central goals are customer satisfaction and confidence. We therefore
attach great importance to a comprehensive consultation and support
competence and fixed contact partners. Our clients need to be assured
that they are working with the right partner.
All our assignments are handled with the greatest care and commitment,
and we react to individual customers' wishes with the greatest flexibility.
We also set the bar for the selection and qualification of all our
mystery checkers very high. They must be absolutely reliable, trustworthy,
accurate, conscientious and responsible.
This is the base for quality which you require and expect from us,
and thus also the prerequisite for future confidence.
Mystery tests as a modern management instrument
Often mystery shopping is regarded negatively, the mystery shoppers
are labelled as agents or snoops.
This is different with gorath
We understand mystery checks as a modern management instrument, which
objectively records situations and lists potentials for changes. The
primary aim is to change behavior and to develop a service culture.
This is only possible when there is a base for change. Staff members
which are humiliated do not have an incentive to change in a positive
allows for positive changes in the team, the set up of goals and standards,
and awards for good performance.