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Your requirements and expectations are benchmark
for our performance and service.
is the professional contact partner for the planning, organization and
implementation of mystery checks. Our agency has high standards for its
own service quality. Thus the quality of our mystery checks and the selection
of staff play a crucial role.
Qualified testers - meticulous selection and staffing
Neutral mystery checkers analyze how customers evaluate the service
and performance of a company. For the selection and hiring of mystery
has developed their own quality standards. For us, not the number
of testers is important, but their qualification.
High process quality and control
Our orientation always is a high process quality. This includes that
we conduct the tests under our own direction and without using external
Detailed briefing and introduction for test persons
Special attention is given to a detailed briefing of the test persons,
always done using written manuals to familiarize them with their tasks.
Should a personal introduction into the material be necessary, the
test persons are also contacted via phone or trained in person. Alternatively,
there is an online training course with final performance review.
Central project control
has an internet based database of test personnel throughout the Federal
Republic of Germany, Austria and Switzerland at our disposal. The
interviews are done using online software. On request, the results
can be made available within 24 hours of conducting the test. Having
passed quality controls, each client can access the results on an
online portal, which is individually configured for them.
The results are recorded on detailed questionnaires and analyzed
professionally using the market research program SPSS.
Close communication with the clients
Post testing, we also accompany the implementation of measures to
be taken, including staff training, upon request. Naturally visiting
your competitors can also be included in our mystery research analyses
…last but not least we show great willingness, commitment
and enthusiasm for all projects.