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Customer Satisfaction and Confidence
We attach great importance to providing you with comprehensive consulting and support expertise as well as a designated contact person. You should be absolutely convinced that you are cooperating with the right partner.
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Your requirements and expectations are benchmark for our performance and service.
gorath servicetest is the professional contact partner for the planning, organization and implementation of mystery checks. Our agency has high standards for its own service quality. Thus the quality of our mystery checks and the selection of staff play a crucial role.
Neutral mystery checkers analyze how customers evaluate the service and performance of a company. For the selection and hiring of mystery checkers, gorath servicetest has developed their own quality standards. For us, not the number of testers is important, but their qualification.
Our orientation always is a high process quality. This includes that we conduct the tests under our own direction and without using external field agencies.
Special attention is given to a detailed briefing of the test persons, always done using written manuals to familiarize them with their tasks. Should a personal introduction into the material be necessary, the test persons are also contacted via phone or trained in person. Alternatively, there is an online training course with final performance review.
gorath servicetest has an internet based database of test personnel throughout the Federal Republic of Germany, Austria and Switzerland at our disposal. The interviews are done using online software. On request, the results can be made available within 24 hours of conducting the test. Having passed quality controls, each client can access the results on an online portal, which is individually configured for them.
The results are recorded on detailed questionnaires and analyzed professionally using the market research program SPSS.
Post testing, we also accompany the implementation of measures to be taken, including staff training, upon request. Naturally visiting your competitors can also be included in our mystery research analyses / benchmarking.
…last but not least we show great willingness, commitment and enthusiasm for all projects.
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