Mystery Research

We carry out mystery research projects for you, such as mystery shopping, customer surveys, mystery calls, test travelling, store checks and other quality tests tailored to the specific needs of your company.


gorath servicetest
Optimizing service processes

gorath servicetest is a company specializing in the optimization of service processes. Core business is all services which focus on the customer, customer interests and satisfaction, as well as the analysis of customer service. Our aim is to improve the customer service and customer orientation.

Our company's focus is the professional organization, execution and analysis of complex mystery research projects (mystery shopping, mystery calls, mystery written inquiries) in order to obtain information about customer satisfaction. Blockdiagramm: Optimizing service processes through gorath servictest

The services offered include:

  • Mystery Research (Mystery Shopping, Mystery Calls, Mystery e-Mails)
  • Customer and staff surveys
  • Analysis of competitive environment
  • Service consultation and training
  • Store, price and promotion campaign checks
  • Personnel consulting

gorath servicetest offers these services across the Federal Republic of Germany, in Austria and Switzerland, and in cooperation with partner companies also globally.