Mystery Research

We carry out mystery research projects for you, such as mystery shopping, customer surveys, mystery calls, test travelling, store checks and other quality tests – tailored to the specific needs of your company.


Customer and Partner Surveys

Using customer surveys or business partner surveys, your customers’ satisfaction with you products and services can be measured.

Empirical studies show: It is far more expensive to win a new customer or partner than to keep an existing one.

Make the investment! Find out about the individual expectations and points of view of your customers and partners. Your customers’ and partners’ feedback provide important clues towards optimizing your products and services. This can help you reach your strategic business objectives effectively.

Customer / business partner surveys
through gorath servicetest

gorath servicetest offers you all-inclusive service regarding staff surveys, from planning and organization, to the final presentation and interpretation of the results.

Consultation specific to the project

We would be happy to give you comprehensive advice regarding the ideal design of a survey with respect to a specific project. Together with you, we develop questionnaires and interview guides, and plan the implementation and execution of such surveys.

Conducting surveys

We conduct all surveys either in written form, online (via internet or intranet), or as personal interviews. We guarantee confidentiality and compliance with data protection and privacy regulations.

We would be happy to advise you!

Would you like more information regarding customer and business partner surveys? Interested in a noncommittal consultation?

We would be happy to advise you on finding a concept that’s right for you! Contact us today.