Mystery Research

We carry out mystery research projects for you, such as mystery shopping, customer surveys, mystery calls, test travelling, store checks and other quality tests tailored to the specific needs of your company.

 

Test Dining
Test of restaurants / Test of gastronomy

The service quality of enterprises in the gastronomy sector (restaurants, bars, food stands / snack bars, etc.) is checked with gastronomy tests. Qualified test persons visit the different enterprises anonymously and test various service criteria following a test catalogue, individually designed for each enterprise.

The sponsor of a gastronomy test has the opportunity to get an insight into the quality of service of his business from a patron's point of view.

Quality test criteria for service:

  • Procedure for making a reservation for a table
  • Handling complaints
  • Accessibility for people with disabilities
  • Acceptance of children (high chairs, restroom area, kids' menus, etc.)

Quality test criteria for personnel:

  • Reception and greeting of guests
  • Attentiveness / reaction time for orders
  • Friendliness / courtesy
  • Recommendation and advice on food and beverages
  • Inquiries regarding further wishes and satisfaction
  • Payment procedure
  • Leave-taking

Quality test criteria for premises:

  • Ambience
  • Opening hours
  • Design, setup, interior design, music
  • Presentation of food and beverages
  • Information regarding food and beverages (vegetarian meals, origin of products, special additives, etc.)
  • Visual clarity of the menu
  • Pricing
  • Cleanliness / housekeeping in the dining area
  • Cleanliness / hygiene in the restroom area